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Privacy policy

The following describes our privacy policy regarding the handling of personal information ( hereafter called "Customer Information") of users of our services ( hereafter referred called "Our Customer") in ReM CLINIC (hereafter called "the Clinic").

1. Publication of the entity handling personal information
Name of medical corporation: ReM Clinic
Location of office: GINZA MISS PARIS 10F, 5-10-2 Ginza, Chuo-ku, Tokyo
Name of President: Satoshi Iwata, President
2. Safety management measures
  1. (1) Establishment of basic policy
    In order to ensure the proper handling of personal data, the Company has formulated a basic policy regarding "compliance with relevant laws, regulations, guidelines, etc." and "contact point for handling questions and complaints.
  2. (2) Establishment of Rules for Handling Personal Data
    For each stage of acquisition, use, storage, provision, deletion/disposal, etc., the Clinic has established rules for handling personal data, including handling methods, responsible persons/persons in charge, and their duties.
  3. (3) Organizational Safety Control Measures
    In addition to appointing a person responsible for the handling of personal data, the Clinic clarifies the employees who handle personal data and the scope of personal data handled by such employees, and has established a system for reporting to the person responsible in the event that a violation of the law or handling regulations is detected.
  4. (4) Personnel Safety Control Measures
    Regular training is provided to employees on matters to be considered in the handling of personal data.
  5. (5) Physical Security Control Measures
    In areas where personal data is handled, the Clinic implements access control for employees, restricts the equipment and other items they may bring into the office, and implements measures to prevent unauthorized persons from viewing personal data.
  6. (6) Technical safety control measures
    Access control is implemented to limit the scope of persons in charge and the personal information databases handled.
  7. (7) Understanding the external environment
    The Clinic implements safety control measures for corporations that store personal data.
3. Information to be Obtained and Method of Obtaining Information

The clinic obtains the following information from our customers when using our service.

  1. (1) Information obtained directly from customers
    When using ourservice, we obtain the following information from the customers.
    • - Name
    • - Date of birth
    • - Gender
    • - E-mail address
    • - Address
    • - Date and time of reservation
    • - Date and time of receipt
    • - Purpose of visit
    • - Results of preliminary medical interview
  2. (2) Acquisition of technical information
    When a customer accesses a website operated by the clinic, the clinic obtains the following technical information
    • - Type of terminal
    • - Device identifier
    • - Browser type
    • - Referrer
    • - IP address
    • - Cookie
    • - Other advertising identifiers
4. Purpose of Use

We use the acquired customer information for the following purposes

  • - To provide and improve our services
  • - To respond to inquiries and information from users.
  • - To send e-mails, conduct questionnaires, and implement campaigns.
  • - To measure user traffic and behavior
  • - To deliver advertisements and to confirm the results of such advertisements
  • - To analyze the usage trends of our website and investigate the causes of any problems that may occur.
  • - To provide important notifications, such as changes to the Terms of Service
  • - Other purposes as specified in the various services provided by the clinic.
5. Provision of Personal Information to Third Parties

The clinic will not provide personal information to third parties without the prior consent of the customer. However, this does not apply in the following cases, and customer information may be provided to a third party.

  1. (1) When providing customer information to the operator of an external service in order to link with or authenticate the use of an external service.
  2. (2) When providing anonymized processed information (meaning that set forth in Article 2, Paragraph 9 of the Act on the Protection of Personal Information, and limited to that which constitutes the anonymized processed information database, The same shall apply hereinafter)
  3. (3) When the provision is required under the Personal Information Protection Law or other laws and regulations
  4. (4) Cases in which the person to whom the information is provided does not fall under the category of a third party under the Personal Information Protection Law
  5. (5) When it is necessary to disclose personal information to financial institutions for the purpose of credit card payment for the use of our services.
  6. (6) Other cases permitted by laws and regulations.

Personal numbers and specific personal information as defined in the Act on the Use of Personal Identification Numbers for Administrative Procedures (Number Act) will not be acquired or used for any purposes other than those specified in the limited scope of the Act. We will not provide personal numbers and specified personal information to third parties, except in limited cases specified in the Number Law. We will not obtain, use, or store personal numbers or specified personal information from customers.

6. Disclosure of Personal Information

When a customer requests disclosure of his/her personal information in accordance with the provisions of the Personal Information Protection Law, the clinic will disclose the information to the user without delay after confirming that the request is made by the customer himself/herself. However, this does not apply to cases in which the clinic is not obligated to disclose the information under the Personal Information Protection Law or other laws and regulations.

7. Correction and Suspension of Use of Personal Information
  1. (1) When a customer requests correction, addition, or deletion (hereinafter referred to as "correction, etc.") of his/her personal information because the content of the information is not true, the clinic will investigate the request without delay after confirming that the request is made by the user himself/herself, and based on the results, will correct the content of the personal information and notify the customer to that effect. Based on the results, we will correct the content of the personal information and notify the customer to that effect.
  2. (2) When a customer requests the suspension of use or deletion of personal information (hereinafter referred to as "suspension of use, etc.") for any of the reasons listed below, the clinic will investigate the request without delay after confirming that the request is made by the user himself/herself. Based on the results of the investigation, the Company will stop the use of the personal information as necessary and notify the user to that effect.
    ① Reason that the personal information is handled in a manner that exceeds the scope of the purpose of use that has been publicly announced in advance
    ② Reason that the personal information was obtained through deception or other means
  3. (3) If the clinic is not obligated to correct, etc. or suspend the use of personal information under the Personal Information Protection Law or other laws and regulations, the provisions of paragraphs 1 and 2 of this Article shall not apply.
8. Inquiries

If you have any comments, questions, complaints, or other inquiries regarding our privacy policy or the handling of customer information, please contact us at the following address.

Click here for the "Inquiry Desk"
Address: B1F Mita Berge Building, 5-36-7 Shiba, Minato-ku, Tokyo 108-0014
E-mail: contact@rem-clinic.com
Hours: 10:00 - 19:00 (except Tuesdays, Sunday, national holidays, and year-end and New Year holidays)

9. Revision

This policy is subject to change. However, in cases where the Personal Information Protection Law or other laws and regulations stipulate the procedures necessary for revision, the revisions shall be made in accordance with such laws and regulations.
In the event that this policy is revised, the hospital will notify users of the revised policy and its contents in the following manner.

  • - Posting on the clinic's website
  • - Notification to customers
  • - Other appropriate methods
10. Date of Enactment/Revision
Enactment: June 30, 2022
The End.